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New residents are introduced to the home on a one month induction basis to see if the home meets their individual needs and that they can happily enjoy the other residents company and overall facilities.

The views and opinions of service users are taken into consideration.

There is a fire drill and alarm policy in place.

A Residents Complaint Policy is also in place.

The care plans of all service users are reviewed regularly, updated when required and care need changes met.

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